The state’s helpisherede.com website provides useful information, but for many getting sober may begin with a call to the state’s Crisis Intervention Services hotline.

Taking that first step after deciding to get clean can be daunting – you face a multitude of unknowns. The state’s helpisherede.com website provides useful information, but for many getting sober may begin with a call to the state’s Crisis Intervention Services hotline.

When a person first calls, they’ll speak to a specialist who’ll collect pertinent information about them and their addiction.

They’ll be asked questions such as how long they’ve been using heroin, if they were using other drugs beforehand and if they’ve received treatment in the past, said Benjamin Griffith, director of mobile crisis upstate for the Delaware Department of Health and Social Services’ Division of Substance Abuse and Mental Health.

The crisis specialist will want to know if the individual has a support system – people who can help with recovery. Of not, Griffith said, a specialist would typically encourage them to join Narcotics Anonymous or Alcoholics Anonymous, since it’s common for heroin addicts to also have alcohol addiction.

“It is always good to have support who has been where you are and understands exactly what you are going through,” Griffith said.

Someone seeking treatment will be asked if they have Medicaid or health insurance through their job. If they don’t, they’ll be informed of some alternative options.

Eventually they’ll have to fill out paperwork, which will likely require a Social Security card and driver’s license.

Since there are detox options, they’ll receive a list that includes outpatient, inpatient or intensive inpatient treatment approaches. Ultimately, it’s up to the caller to decide which is best.

Once they are informed of treatment options typically the caller will be responsible for reaching out to the appropriate agency to start scheduling appointments.

However, Griffith said, “if they asked for assistance, we would absolutely help as much as we can.”

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