Arlene Watson has been named Bayhealth-Kent General Hospital’s Employee of the Year. Watson is a receptionist in the human resources department at the hospital. She came to work at Bayhealth in 1994 but hasn’t always worked as a receptionist. She began her career in the child care center. She then worked in the mailroom before starting as a receptionist.
The spoils of her title include an engraved plaque, eight hours of paid time off, a feature article and photograph in the Bayhealth employee newsletter, a $500 check and the Employee of the Year parking space.
Q: How did it feel to be named Employee of the Year?
A: I was very excited. I was actually surprised. I was chosen as Employee of the Quarter for the third quarter. Then during the service award banquet they announced the employees of the year and I was chosen for the Kent campus.
Q: What’s your favorite part of your job?
A: I enjoy helping anyone that walks through the door. I’m a people person.
Q: What does our average day on the job look like?
A: I normally come in at 7:30 a.m. and leave at 4 p.m. I’m here at reception helping someone at the desk, or answering phones or helping the staff with any needs they have. A lot of times we get people in off the street who are looking for an office. I direct them. If I don’t know where something is I look through my book and call to find out where they need to be. I mainly come in contact with employees but if a patient calls, I can direct them to who they need to speak to.
Q: Is this the first award you’ve been given?
A: I got Employee of the Third Quarter. I got perfect attendance. I get other awards. People give you recognition for going above and beyond.
Q: Is there something you do that you think helped you win the award?
A: What I can say helped was all the comments I get as far as “You’re very helpful. You’re patient. You’re willing to help anyone whenever something is needed.” People can pretty much count on me to be here all the time.
Q: What did you do before working for Bayhealth?
A: Before I worked at Bayhealth, I worked at Dover Air Force Base. I started there just after high school. I worked there for close to 18 years. In the midst of that I worked another job. When I started working at Bayhealth I worked at the airbase then as well. I was a waitress. I was also clerk in a liquor store part time. I worked weekends and a few evening shifts.