The Cellular Connection has opened inside hhgregg appliances and electronics at 1380 N. DuPont Highway, Dover.
A new option for purchasing a cell phone has opened in the area, as The Cellular Connection has set up shop inside the new hhgregg appliances and electronics store at 1380 N. DuPont Highway, Dover.
Manager Shaniece Woods sat down with the Dover Post on Oct. 25 to talk about what the business offers customers.
Q For people who don’t know about The Cellular Connection, explain what kind of business this is.
A This store has been here since July but the business has been around for about 20 years. Last year we were top four as a retailer for Verizon, and it’s a family-owned company, so it’s awesome that we’ve been able to expand so much over the last 20 years. As we continue on in the venture, we should have 170-plus locations inside hhgregg by 2013.
Q With hhgregg being new to the area as well is your company growing with them here?
A People in the area still aren’t aware of what hhgregg is. But people have to realize every store is different. It’s different from what you’ll find at a Best Buy. I think hhgregg will attract more customers because of their prices. Big names will sometimes intimidate people and in big corporate stores people don’t get the one-on-one time with a consultant, and that’s what we value with our customers. We value the time of the customers.
Q What services do you offer here?
A We do everything that the corporate Verizon stores do. So you can do bill pay, you can upgrade your phone, we do activation and you can get broadband here. So that’s why we do offer all the services and on top of that we offer time to give to the customers.
Q What kind of phones do you have?
A We have a wide variety of phones. Say a new phone comes out, and I experienced this with the Droid X. When the Droid X came out all the corporate stores were sold out, and people came down to our store after they went to the corporate stores and they were happy. Knowing that we have that and we have instant rebates saves people money and time.
Q So you offer instant rebates to customers?
A We do have instant rebates here and you want to grab people with that. Here you can save $50 to $100 easily. That’s something I would want personally.
Q Do you have plans that could fit any customer’s needs?
A It’s best to know exactly what you want to do because you don’t want to get charged extra, so we do have a variety of plans to appeal to every customer. Same thing with the phones. Everything has an option.
THE CELLULAR CONNECTION
ADDRESS 1380 N. DuPont Highway, Dover, inside hhgregg appliances and electronics
HOURS 10 a.m. to 9 p.m. Monday to Saturday; 11 a.m. to 7 p.m. Sunday
WEBSITES www.facebook.com/tcctalk or www.twitter.com/tcctalk